FAQ
What is Westenbury?
Westenbury is a place where contemporary fashion blends with
everyday comfort. We provide timeless, versatile pieces designed to add
confidence and refinement to your daily wardrobe, styles that fit
naturally into real life.
What payment methods do you accept?
You can pay with Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, UnionPay, American Express, and Maestro.
Shipping information
Just to clarify: our processing time refers to the period between packing and dispatch. Order processing takes 1–3 business days, and delivery takes an additional 5–8 days.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I change or cancel my order?
If you need to change or cancel, please contact us within 2 hours of placing your order.
Where do you ship?
We currently only ship to the United Kingdom.
How long will it take to process my order?
Please allow 1-3 business days for order processing.
Is shipping free?
Yes, shipping is always free.
Will I receive tracking information?
Yes, you'll receive tracking information via email once your order ships.
What is your return window?
You have 30 business days from the delivery date to return an item.
Who pays for return shipping?
We cover the cost of return shipping.
How long does it take to get a refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Can I exchange an item?
Yes, we accept exchanges for different sizes or colors of the same item.
How can I contact customer support?
You can reach us by email at support@westenbury.com
What are your customer service hours?
Our support team is available Monday - Friday from 9:00 AM - 5:00 PM (GMT).
Company information
Company Name
Westenbury
Address:
Karnakkers 22, Oosterwolde,8431KS, Netherlands
Company Number: 93883609
Tax Number: NL005052271B33
E-Mail: support@westenbury.com
Phone Number: 31613395202
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Average response time: within 24 hours