Refund policy

REFUND POLICY

Here you will find all information regarding returns and refunds. You have 30 working days to return an item.

Items must be in the same condition as when you received them – unused and with all original labels attached.

Want to start a return? Send an email to support@westenbury.com.

For sending a return we have the location of our warehouse wich is based in China.

We work with a private supplier that creates good quality products and handles them carefully and make them ready too ship.

Also we would like too inform you that the customers are responsible for the return costs.

 

The adress too send the items back is the following location.

Room A1, 11/F Winner Building
36 Man Yue Street
Hung Hom, Kowloon
Hongkong, China.

Once we have received your return, it will take 5-7 working days for your refund to be processed. The amount will be refunded via the original payment method.

Exchanging for other sizes or colors of the same item is possible.

You can cancel your order within 2 hours of placing it.

 

Company Name: Westenbury

Address:

Karnakkers 22, 8431KS Oosterwolde Netherlands    

Company Number: 93883609

Tax Number: NL005052271B33

E-mail: support@westenbury.com

Phone Number: 31613395202

Customer Service:

Monday - Friday: 9:00 AM - 5:00 PM GMT

Average response time: within 24 hours