Privacy policy

This is how we handle your data.

1. What information do we collect?

Name, email address, and shipping address: So we can process your order and contact you.
Payment information (credit card, etc.): For secure payment processing. This is handled via Apple Pay and Google Pay. Westenbury does not store full credit card details.
Device and browser data (IP address, browser type, etc.): This helps us optimize the website and fix issues.

2. How do we use your information?

Order processing: The main purpose is to receive, process, and ship your orders.
Communication: To keep you updated about your order, news about Westenbury, and offers, unless you unsubscribe.
Service improvement: We analyze how you use the website to improve it.

3. Cookies and tracking

We use cookies to improve your shopping experience. Cookies are small text files stored on your device. They help us remember what is in your shopping cart, your preferences, and how you use the website. You can disable cookies in your browser settings, but this may affect how the website functions.

4. Third parties

Westenbury runs on the Shopify platform. Shopify provides the foundation for our online store. Your data is therefore also processed by Shopify. Payment transactions are handled via Apple Pay and Google Pay. We have agreements with these parties to protect your privacy.

5. Data security

We use SSL (Secure Socket Layer) technology to ensure your data is transmitted securely. Payment information is encrypted and securely processed by our payment partners. Although we take measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

6. Your rights

You have the right to:

Access your data: Request a copy of the personal data we hold about you.
Correct your data: If your data is incorrect, you can request changes.
Delete your data: In certain cases, you can ask us to delete your data.

7. Data retention

We do not store your data longer than necessary for the purposes described in this privacy policy, or as required by law.

8. Privacy of children

We do not knowingly collect personal data from children under the age of 13. If you believe your child has provided us with personal data, please contact us at support@westenbury.com.

9. Changes to this policy

This privacy policy may be updated from time to time. The most recent version will always be available on the website.

10. Contact Westenbury

Do you have questions about this privacy policy? Please contact us.

Company Name:
Westenbury

Address: Karnakkers 22, 8431KS Oosterwolde Netherlands

Company Number: 93883609
Tax Number: NL005052271B33

Email: support@westenbury.com
Phone Number: 31613395202

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Average response time: within 24 hours